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Delivering Effective Social Customer Service: How To Redefine The Way You Manage Customer Experience And Your Corporate Reputation
Martin Hill - Wilson, Carolyn Blunt (Autor)
·
Wiley
· Libro Físico
Delivering Effective Social Customer Service: How To Redefine The Way You Manage Customer Experience And Your Corporate Reputation - Martin Hill - Wilson, Carolyn Blunt
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Origen: Reino Unido
(Costos de importación incluídos en el precio)
Se enviará desde nuestra bodega entre el
Viernes 19 de Julio y el
Martes 30 de Julio.
Lo recibirás en cualquier lugar de Internacional entre 1 y 3 días hábiles luego del envío.
Reseña del libro "Delivering Effective Social Customer Service: How To Redefine The Way You Manage Customer Experience And Your Corporate Reputation"
This Book, Written By Two Experts From The Customer Service Industry, Will Guide You Through The Maze Of Integrating Social Media Into Traditional Customer Service Methods. It Will Enable Companies To Benchmark Where They Are At With Devising And Implementing A Strategy, From The Top Down, Or Serve As A Starting Point For Smaller Companies Who Havent Yet Started To Input Any Social Media Element To Their Customer Service Relations. The Reader Will Be Shown The Advantages To Having Such A Strategy - From Avoiding The Pitfalls Of Customers Destroying Their Brand Credibility Online (Eg United Breaks Guitars) To Saving Millions Of Pounds By Encouraging Customers To Self - Serve Online And Therefore Deflect Some Volume Away From The Contact Centre And Solve / Avoid Problems (Eg British Gas £13M You Tube Campaign Showing Customers How To Avoid Burst Pipes In Cold Weather. )
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